A TV build and a phone build of the same app can behave differently.
Mistake: relying on a headline
Installing an unverified APK or the wrong device edition. Read the supplier’s plan details and the fine print that applies to your chosen app and account.
Mistake: changing too much at once
Check remote focus, back behaviour and the on-screen keyboard. If a test fails, change one factor: a second channel, then the player, then the network, while noting the result.
Better habit
A TV build and a phone build of the same app can behave differently. Keep a brief record of the actual order and any support guidance so renewals and future troubleshooting are easier.
What to do next
Open the relevant brand page and check the original supplier information before ordering. For a technical issue, write down the device, player, connection and one reproducible example. For a price question, ask for the full charge in the currency you will pay.