An EPG is schedule data supplied by the service or imported separately, then interpreted by the player.
Mistake: relying on a headline
Assuming an empty guide means the video stream is down. Read the supplier’s plan details and the fine print that applies to your chosen app and account.
Mistake: changing too much at once
Check the current time zone and whether the player successfully refreshed its guide. If a test fails, change one factor: a second channel, then the player, then the network, while noting the result.
Better habit
An EPG is schedule data supplied by the service or imported separately, then interpreted by the player. Keep a brief record of the actual order and any support guidance so renewals and future troubleshooting are easier.
What to do next
Open the relevant brand page and check the original supplier information before ordering. For a technical issue, write down the device, player, connection and one reproducible example. For a price question, ask for the full charge in the currency you will pay.